Privacy Policy | factory.online

Introduction

Welcome, and thank you for yourinterest in BHAG Digital FZ-LLC (“BHAG Digital”, “we”, “us”,or “our”), our website at https://www.factory.online/ (the “Site”),and all related websites, cloud-based software, applications, and services provided by us (collectively, together with the Site, the “Service”).

This Privacy Policy (“Policy”)describes the types of information that we collect through the Service, how we use and disclose such information, and the measures we take to protect it. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.

This Policy is incorporated into and forms part of the factory.online Terms of Service. Capitalized terms not defined in this Policy shall have the meanings assigned to them inthe Terms of Service.

1. Definitions

Client – a legal entity or organization that has entered into an agreement with BHAG Digital FZ-LLC for use of the Service.
Authorization – the rights and privileges granted to a User by a Client for accessing the Service.
Client Data – all data, including Personal Data, uploaded, stored, processed, or transmitted by a Client or User through the Service.
Personal Data – any information relating to an identified or identifiable natural person.
Public Area – portions of the Site accessible without authentication.
Restricted Area – portions of the Service accessible only by authorized Users via login credentials.
User – an employee, contractor, or representative of a Client authorized to access the Restricted Area of the Service.
Visitor – an individual who accesses the Public Area but does not have access to the Restricted Area.

2. Information We Collect Through the Service

The legal bases for BHAG Digital’s processing ofPersonal Data include performance of a contract, legitimate business interests, compliance with legal obligations, and consent where required.

2.1 User-Provided Information

When you use the Service as aVisitor or User, you may voluntarily provide Personal Data, including but not limited to:

Full name
Business email address
Phone number
Company name and job title
Account credentials
Billing and payment information
Communications submitted through support, onboarding, sales, or feedback channels

Personal Data also includes any other information you provide where such information can be reasonably linked to an identifiable individual.

2.2 Information Contained in Client Data

Clients and Users may uploadClient Data into the Service. BHAG Digital FZ-LLC does not determine the content of Client Data and does not have a direct relationship with the individuals whose Personal Data may be included therein.

Each Client is solely responsible for:

Providing required notices to data subject
Establishing a lawful basis for processing
Ensuring compliance with applicable data protection laws

2.3 Automatically Collected Information

When a Visitor or User accessesthe Service, we may automatically collect certain technical and usageinformation, including

IP address
Device identifiers
Browser type and operating system
Pages viewed and actions taken
Dates, times, and duration of sessions
Interaction with emails or notifications

This information is collected using cookies, web beacons, and similar technologies.

2.4 Integrated Services

You may choose to connect third-party services (each, an “Integrated Service”) such as identity providers or productivity tools. By enabling such integration, you authorize BHAG Digital FZ-LLC to access and process information made available by theIntegrated Service in accordance with this Policy and the privacy settings of that service.

2.5 Information from Other Sources

We may obtain information from partners, resellers, marketing platforms, or publicly available sources. If such information is combined with Personal Data collected through the Service, it will be treated as Personal Data under this Policy.

3. How We Use the Information We Collect

We use the information collected through the Service for the following purposes:

3.1 Service Operations

Operating, maintaining, and administering the Service
Managing user accounts and subscriptions
Providing onboarding, training, and customer support
Processing payments and invoices

Client Data is processed solelyin accordance with the Client’s instructions.

3.2 Service Improvement and Development

Analyzing usage patterns and performance
Improving functionality, reliability, and security
Developing new features and services

Where Client Data is involved,it is used only in anonymized or aggregated form.

3.3 Communications

We may use Personal Data(excluding Client Data) to:

Send administrative and service-related communications
Respond to inquiries and support requests
Provide updates about products, features, or events

Marketing communications may beopted out of at any time.

3.4 Analytics and Support Tools

Weuse analytics, monitoring, and AI-assisted tools to improve Service performanceand customer support efficiency. A list of subprocessors is available uponrequest.

4. Disclosure of information

We do not sell Personal Data.We disclose information only as described below.

4.1 Public Areas

Any information voluntarily disclosed in Public Areas may be accessible to other Visitors or Users.

4.2 Service Providers

We engage third-party service providers for hosting, infrastructure, analytics, payment processing, and customer support. Such providers are granted access only to the extent necessary and are bound by confidentiality obligations.

4.3 Legal Obligations

We may disclose information if required by law, court order, or governmental request, or where disclosure is necessary to protect rights, safety, or the integrity of the Service.

4.4 Change of Ownership

In the event of a merger, acquisition, restructuring, or sale of assets, Personal Data and Client Data may be transferred as part of the transaction, subject to confidentiality and data protection commitments consistent with this Policy.

5. Your Rights and Choices

Access, Correction, and Deletion

You may request access to, correction of, or deletion of your Personal Data by contacting us as described in Section 17.

Requests relating to ClientData must be addressed to the relevant Client, as BHAG Digital FZ-LLC acts only as a processor for such data.

Marketing Preferences

You may opt out of promotional communications at any time. Administrative communications related to theService will continue.

6. Third-Party Services

The Service may include links to third-party websites or services. BHAG Digital FZ-LLC is not responsible for the privacy practices of such third parties and encourages you to review their policies.

7. Cookies and Tracking Technologies

We use the following categories of cookies:

Strictly necessary cookies – required for core Service functionality
Performance cookies – used to analyze usage and improve performance
Functionality cookies – remember user preferences
Advertising cookies – used to deliver relevant marketing content

Cookie preferences may be managed through browser settings.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors. If such data is identified, it will be deleted promptly.

9. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, or destruction, including encryption in transit and access controls.

No method of transmission or storage is completely secure. Use of the Service is at your own risk.

10. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, including:

Duration of the account relationship
Compliance with legal and accounting obligations

Dispute resolution and enforcement of agreements

11. International Data Transfers

Personal Data may be processed and stored in the EuropeanUnion, United Arab Emirates, or other jurisdictions. Where required, appropriate safeguards such as Standard Contractual Clauses are applied.

12. Data Controller and Data Processor Roles

Clients are the Data Controllers for Client Data
BHAG Digital FZ-LLC acts as Data Processor for Client Data
BHAG Digital FZ-LLC is Data Controller for:
- Account administration
- Billing and payments
- Sales and customer support communications

13. Changes to This Policy

We may update this Policy from time to time. Any changes will be published on the Site with an updated revision date. Continued use of the Service constitutes acceptance of the updated Policy.

14. How to Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

BHAG Digital FZ-LLC

Email: support@factory.online

Website: https://www.factory.online/